Delivery & Shipping Policy
Last Updated: September 2026
This policy explains how orders placed through iontiger.shop are prepared and delivered.
1. Free Delivery
Ion Tiger currently offers FREE standard delivery on eligible purchases made through iontiger.shop to eligible delivery addresses in Mauritius.
No standard delivery charge will be added to an eligible original purchase at checkout.
Additional logistics arising from a customer-requested size exchange are governed separately by our Returns, Refunds & Exchanges Policy.
2. Delivery Time
We aim to deliver orders within 48 hours following order confirmation and successful payment.
The 48-hour timeframe is a delivery target and not an absolute guarantee.
Delivery may take longer because of circumstances including:
weekends or public holidays;
severe weather or cyclonic conditions;
unusually high order volumes;
inaccessible delivery locations;
incorrect or incomplete addresses;
inability to contact the recipient;
courier or transport disruption;
events outside our reasonable control; or
other exceptional operational circumstances.
3. Fulfilment and Delivery Partner
Ion Tiger currently uses:
SkyNet Worldwide Express – Mauritius
as its third-party warehousing, packing, fulfilment and delivery provider.
SkyNet may therefore perform activities including:
storage of Ion Tiger inventory;
picking products for orders;
packing;
dispatch;
delivery;
collection of authorised returns; and
related logistics services.
Your purchase remains a transaction with Ion Tiger Co Ltd.
4. Delivery Information
Customers must provide complete and accurate delivery information when placing an order.
This includes, where applicable:
recipient name;
delivery address;
relevant location information;
email address; and
a contact number where requested for delivery purposes.
Ion Tiger and/or its delivery provider may contact the customer where necessary to complete delivery.
5. Incorrect or Incomplete Address
Please verify your delivery information before submitting your order.
Ion Tiger cannot guarantee the normal 48-hour delivery target where the information supplied is incomplete or incorrect.
Additional costs resulting from a customer-requested redirection or correction after dispatch may be communicated to the customer where applicable.
6. Delivery Attempts
Someone should be available to receive the parcel where required.
If delivery cannot be completed, SkyNet or Ion Tiger may contact the recipient or make further arrangements in accordance with the applicable delivery procedure.
Repeated or exceptional delivery arrangements may result in additional charges where the failed delivery resulted from circumstances attributable to the customer. Any such charge will be communicated before further paid arrangements are made.
7. Order Tracking
Where tracking information is available for an order, it may be provided to the customer electronically.
Tracking information may take some time to update after a parcel has been prepared or dispatched.
8. Receiving Your Order
Customers should inspect their parcel and product promptly after delivery.
If an item is visibly damaged, defective or different from what was ordered, please contact:
Provide your order number and photographs where appropriate.
9. Damaged or Incorrect Deliveries
Where a product is damaged during fulfilment/delivery or an incorrect product or size was supplied due to an Ion Tiger or fulfilment error, the customer will not be charged the Rs 200 customer-requested size-exchange collection and redelivery fee.
Please refer to our Returns, Refunds & Exchanges Policy for the applicable procedure.
10. Customer-Requested Size Exchange
Free delivery applies to the eligible original purchase.
Where a customer subsequently requests an eligible size exchange because the size selected by the customer is unsuitable, additional collection and redelivery services are subject to a Rs 200 Collection & Redelivery Fee.
This is an exchange logistics charge and does not alter the free-delivery benefit applicable to the original purchase.
11. Authorised Return Drop-Off
Where authorised in advance by Ion Tiger, eligible return items may be dropped at our logistics partner’s facility:
SkyNet Worldwide Express – Mauritius
Unit 4, Block D, West Junction
Geoffroy Road
Bambous
Rivière Noire 90104
Mauritius
Customers must first obtain return authorisation from info@iontiger.shop.
This is a logistics and fulfilment facility and should not be treated as an Ion Tiger retail store or general customer-service location.
12. Events Outside Our Reasonable Control
Ion Tiger will make reasonable efforts to fulfil orders promptly.
We are not responsible for delays caused solely by circumstances that we could not reasonably prevent or control, subject to any responsibility that cannot legally be excluded.
Where a significant delivery problem occurs, customers may contact us so that we can investigate the shipment with our logistics provider.
13. Changes to Delivery Arrangements
Ion Tiger may change its delivery provider, delivery coverage, service level or free-delivery offering in the future.
Changes will be reflected on iontiger.shop and will not ordinarily affect an order already accepted under previously confirmed delivery terms.
14. Contact
For delivery enquiries:
Ion Tiger Co Ltd
Email: info@iontiger.shop
Website: iontiger.shop
Phoenix Heights
Sayad Hossen Road
Phoenix 1733-12
Mauritius