Last Updated: September 2026

We want customers to receive their Ion Tiger products in the correct condition and size. This policy explains our procedures for size exchanges, defective or damaged products, incorrect items and refunds.

1. Five-Day Notification Period

Requests under Ion Tiger’s standard size-exchange procedure should be submitted within 5 calendar days from the date the order is delivered.

Contact:

info@iontiger.shop

Please provide:

• your name;

• order number;

• product concerned;

• reason for the request; and

• photographs where the product is claimed to be defective, damaged or incorrect.

This 5-day procedure does not exclude or restrict rights or remedies that cannot lawfully be excluded under applicable Mauritian law.

2. Change of Mind

Ion Tiger does not provide refunds or returns solely because a customer has changed their mind, subject always to any rights that cannot legally be excluded.

Please review the product description, colour and size information carefully before completing your purchase.

3. Size Exchanges

We understand that purchasing clothing online can sometimes result in selecting an unsuitable size.

Ion Tiger therefore permits one size exchange for an eligible item where:

• the request is submitted within 5 calendar days after delivery;

• the item has only been tried on as reasonably necessary to assess fit;

• it has not been worn for normal use;

• it has not been washed;

• it has not been altered;

• it is clean and undamaged;

• original tags remain attached;

• original packaging is retained where reasonably applicable; and

• the requested replacement size is available.

Size exchanges are subject to stock availability.

4. Rs 200 Size Exchange Collection & Redelivery Fee

Where the customer selected the original size and requests SkyNet to collect the item and deliver the replacement size, a Rs 200 Collection & Redelivery Fee applies.

This charge relates to the additional logistics required for the customer-requested exchange and is separate from Ion Tiger’s complimentary delivery on the original purchase.

The applicable charge must be settled in accordance with the instructions provided when the exchange is approved.

5. Drop-Off at SkyNet

Following approval from Ion Tiger, eligible returns may be dropped off at our authorised logistics partner’s warehouse:

SkyNet Worldwide Express – Mauritius
Unit 4, Block D, West Junction
Geoffroy Road
Bambous
Rivière Noire 90104
Mauritius

Prior authorisation from Ion Tiger is required.

Customers should not send or leave products at this location before receiving return instructions from info@iontiger.shop.

The location is operated by Ion Tiger’s logistics and fulfilment provider and is not an Ion Tiger retail store.

Dropping an item at the warehouse does not itself constitute approval of an exchange or refund.

Where drop-off removes the need for collection, the collection component will not apply. Any applicable charge for delivering a replacement will be communicated before the exchange is completed.

6. Defective Products

If you believe a product is defective, contact info@iontiger.shop as soon as reasonably practicable after discovering the issue.

We may request photographs or other reasonable information to assess the issue.

Where the product is confirmed as defective, Ion Tiger will provide an appropriate remedy in accordance with this policy and applicable law.

The customer will not be charged the Rs 200 customer-requested size-exchange logistics fee where the return is due to a genuine product defect.

7. Damaged During Delivery

If your order arrives damaged, please contact us promptly and provide photographs of:

• the affected product;

• the packaging; and

• any visible delivery damage.

Where the damage occurred during fulfilment or delivery and the claim is accepted, Ion Tiger will arrange an appropriate replacement or other remedy without charging the customer the customer-requested exchange logistics fee.

8. Incorrect Product or Size Supplied

If Ion Tiger or its fulfilment provider sends a product, colour or size different from what was ordered, contact us promptly.

Once verified, Ion Tiger will arrange the correction at no additional reasonable delivery or return cost to the customer.

9. Inspection

Returned products may be inspected before an exchange or refund is approved.

A voluntary size exchange may be refused where an item:

• has been worn beyond trying it on;

• has been washed;

• is stained;

• contains noticeable perfume, deodorant, body odour or other contamination;

• has been damaged after delivery;

• has been altered;

• has missing or removed tags; or

• otherwise fails the eligibility requirements above.

These restrictions do not remove any mandatory legal remedy applicable to genuinely defective goods.

10. Refunds

Ion Tiger does not ordinarily provide refunds for change of mind or incorrect size selection.

Where a product is defective, damaged or incorrectly supplied, we will ordinarily seek to provide an appropriate replacement or exchange where reasonable and available.

A refund may be provided where an appropriate replacement cannot reasonably be supplied, where Ion Tiger determines that a refund is the appropriate remedy, or where a refund is required under applicable law.

Approved refunds will ordinarily be returned using the original or another appropriate payment method.

Processing times may vary depending on the payment provider or financial institution.

11. Promotional and Sale Products

Purchasing an item during a promotion or at a reduced price does not remove applicable rights concerning genuinely defective, damaged or incorrectly supplied goods.

Any special conditions applying to voluntary exchanges of promotional products will be disclosed with the promotion where applicable.

12. Exchanges Are Subject to Availability

We cannot guarantee that another size will remain available when an exchange request is processed.

If the requested size is unavailable, we will contact the customer to discuss the available options.

13. Return Authorisation

All returns and exchanges should be authorised by Ion Tiger before collection or warehouse drop-off.

To request authorisation, contact:

info@iontiger.shop

Please do not send products directly to Ion Tiger’s registered/principal business address unless specifically instructed to do so.

14. Statutory Rights

Nothing in this policy is intended to exclude, restrict or replace any consumer right or remedy that cannot lawfully be excluded under the laws of Mauritius.

15. Contact

Ion Tiger Co Ltd
Email: info@iontiger.shop